Customer Service + Logistics Coordinator Job Opening – Coconut Bliss, Eugene, OR

April 21st 2020

Job Title: Customer Service + Logistics Coordinator
Location: Bliss Unlimited Headquarters in Eugene, OR Shift: M – F, 8 am – 4 pm
FLSA: Non-Exempt

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At Coconut Bliss, our vision is Blissful Experiences for All Beings. Our mission is to embody integrity through inspirational business practices and exceptional plant-based creations. We make organic, dairy-free frozen desserts that taste good without making you feel bad. We are a small team of dedicated people who enjoy working hard and having fun together. We are always striving to have a harmonious working environment that is open and collaborative. We are looking for a long-term addition to our Bliss family who is also interested in helping to co-create an overall “State of Bliss.”

Coconut Bliss is seeking a Customer Service + Logistics Coordinator. The primary responsibilities of this role include maintaining an organized and streamlined system for order processing, releasing orders accurately and on time, and seeing them through to the Accounts Receivable process. This role must create and maintain clear and pleasant working relationships with our distributors, warehouses, and transportation companies.

A keen eye for detail and maintaining organized and efficient workflows are of the utmost importance for this position. The Customer Service + Logistics Coordinator role is very time-sensitive; therefore the abilities to prioritize effectively and promptly and communicate clearly are essential.

Qualifications & Requirements

  • Organization – Highly organized with superb attention to detail; able to set priorities that reflect the importance of job responsibilities; skilled at establishing and maintaining organizational systems; excellent time- management skills
  • Logic & Problem-Solving Skills – Able to prioritize and problem-solve deadline-driven job duties calmly and efficiently; able to discern when a challenge requires input from others before acting; adept at sifting through possibilities and finding win-win solutions to time-sensitive problems
  • Critical Thinking or Analyzing – Adept at organizing and analyzing information to inform negotiations on freight rates and action items for the Sales Team to follow up on
  • Communication – Able to produce professional and grammatically correct written correspondence; adept at achieving and maintaining an overall blissful rapport with customers and co-workers
  • Kaizen – Practices a mindset of continuous improvement, offering and implementing ideas for efficiencies, cost savings, etc.
  • Adaptability – Ability to learn new duties and adapt to new situations as the company grows and changes
  • Teamwork – Strong collaboration skills, cooperates with others, seeks input and provides information and perspective as needed to ensure smooth and efficient operations; team player – ability to get along with colleagues and managers, works with the team to achieve goals
  • Alignment – Willing and eager to actively contribute to furthering the mission and vision of Coconut Bliss, e.g., participate in sustainability initiatives, proper use of waste & recycling systems, potentially serve on a Sustainability committee, etc.
  • Technical – Proficient with QuickBooks, Microsoft Office suite (especially Word & Excel), Asana, Google apps and other platforms used by the Company or able to learn them and quickly become proficient
  • Education – 2+ years college or equivalent experience in a similar position required, Bachelor’s Degree preferred
  • Experience – 2+ years of prior experience in a role that includes customer service, competing priorities and detailed data management is required
  • Available to work full time; the schedule is generally 40 hours per week from 8 am to 4 pm
  • Travel: Must have valid driver’s license; travel for warehouse and customer visits and/or events up to 2 times/year, possibly including some overnight/air travel
  • Physical – The majority of the Customer Service + Logistics Coordinator duties are performed sitting or standing at a desk, using a computer and phone, and other office equipment in a typical office environment


Principle Duties

Order Processing (60%)

  • Processes all incoming Purchase Orders in a timely, accurate and efficient method
  • Relieves Orders
  • Enters order information and revisions into Excel spreadsheet accurately and on time
  • Maintains EDI

Freight Management (20%)

  • Schedules freight for each Purchase Order and monitors shipment to the point of delivery
  • Manages Freight Forwarder relationships
  • Analyzes freight to ensure best rates and timely deliveries

Inventory (20%)

  • Performs weekly and monthly finished goods inventory reconciliations
  • Reviews Quantity on Hand reports with Distributors
  • Manages Storage Warehouse Relationships

(The above list is meant to provide a broad overview. A detailed job description will be provided during the interview process.)

Compensation & Benefits

Coconut Bliss pays fair and living wages for all positions, and provides excellent benefits including medical, vision and dental insurance, a Health Reimbursement Agreement, paid holidays, a generous paid time off benefit, a 401k with company match and several perks including all the Coconut Bliss you can eat! We also have an amazing team and a wonderful work environment – we placed 2nd in the 2019 100 Best Green Workplaces in Oregon. More details about compensation and benefits will be provided during the interview process.

If you have a passion for organic food and sustainability and are excited to work with a growing company that values collaboration, diversity, transparency, and integrity, we welcome you to submit a cover letter and resume.

Interested candidates may apply on our career site: