Outside Account Manager, Sacramento Area Job Opening – Scratch and Peck Feed

September 10th 2018


Full Time
Reports to: Sales Director
Location: Remote – Sacramento area

Position Summary:

The Outside Account Manager (OAM) is the primary company interface for wholesale and distributor decision makers. Responsible for profitable sales growth, the OAM works to manage, retain and grow current customer accounts and to acquire new business. Utilizing face-to face sales calls, in-store product training, telephone and email communication the OAM’s focus is on expanding market share within an assigned territory. Overnight travel required ~25%.

Position Responsibilities / Essential Functions:

  • Meet with priority status customers either face to face or via phone and email to maintain customer loyalty and ensure accounts have current company and product information and marketing materials.
  • Achieve sales forecast through diligent pre-planning and execution of sales efforts
  • Negotiate and administer new and renewal sales agreements – ISO agreements to launch new stores, work with director when competitive issues arise, update special pricing in All Orders for accounts within territory.
  • Develop a strong understanding of the assigned territory and contact all accounts – existing and new leads – within the territory based on prioritization.
  • Follow up on marketing campaigns and update All Orders with notes on customer interactions and ensure customer records are up to date with all contacts and current store information.
  • Work with our existing wholesale customer base to train store staff on how feed, supplements and treats work together for optimal poultry and livestock health
  • Provide training and support to distributor sales reps and their retail customers
    Generate quotes for existing or new customers within set price list
  • Represent Scratch and Peck Feeds at events for consumers, retailers, farms and/or distributors
    Maintain knowledge of industry trends and product knowledge
  • Attend and contribute to regular team meetings. Provide information and feedback to the team on issues such as competitors, marketing initiatives, market conditions, and recent successes
  • Develop annual business plan, outlining specifically what actions are to be taken to ensure attainment of company objectives for the assigned territory

Core Competencies:

  • Demonstrated ability to prospect, qualify and cold call on net new customers and to network and develop multiple customer contacts within current customer base
  • Proactively manage time spent on critical factors that drive productivity and territory growth
  • Perceptive to verbal and non-verbal cues to identify unanticipated customer needs
  • Excellent problem-solving capability – review complex customer situations, identify problems, recommend solutions and execute solutions flawlessly
  • Ability to deliver presentations to a group of customers
  • Working knowledge, familiarity and competence with Microsoft Word, Excel, PowerPoint, Outlook is required, as well as the willingness and ability to effectively use all internal software programs as required


  • Minimum of four years sales experience
  • Working in retail pet stores is a plus.

Scratch and Peck is not your typical feed company and neither are our employees. We are looking for passionate people who want to excel with a values-based business whose mission is to create products with the most heartfelt regard for our planet and fellow living creatures. Our facility is located in Burlington, WA.

Email cover letter and resume for consideration to: humanresources@scratchandpeck.com.