Workshops

Building a Brand Narrative

The marketing landscape has evolved over time, and the loudest voice in the room is no longer the most successful. Customers are now engaging with content in a more personal way, and we as marketers have to elevate our communication strategies. This workshop focuses on creating target audience personas, and brand identities in order to develop effective brand narratives & stories. Attendees will get to develop real personas and collaborate with others to come up with captivating scenes through hands [Read More]

Don’t Be a “Not-So-Super”visor

We’ve all had one and swore we’d never be one – a bad boss. What are the common pitfalls you face as a supervisor, and what can you do to ensure that the people who report to you have a rewarding experience that also serves your organization’s goals? We will go over some of the typical missteps you might see as a supervisor, and go beyond surface level to try and identify some core personal issues that can result in [Read More]

Emotionally Intelligent Customer Service

Emotional intelligence (EI) can be defined as the ability to recognize your own and others’ emotions, and to manage your emotions and relationships effectively. Your customers’/member-owners’ experience is profoundly impacted by interactions with co-op staff. And your staff’s experience in the workplace is profoundly impacted by interactions with managers and direct supervisors. Dr. Daniel Goleman, who has probably done more than anyone to popularize the concept of emotional intelligence, claims, “We’re each born with certain levels of EI skills. But [Read More]

99% Has The Power

The Provender Conference is a wonderful event. For many of us, it represents 3 days to recharge our batteries, gain new perspectives, and be energized for the coming year. We spend 1% of our year at the conference, and it is powerful. Yet, as we drive away from Hood River on I-84 on Saturday morning, the weekend’s powerful impact begins to fade. Life creeps back in, and some of the sharpest lessons we learn start to blur into the noise [Read More]

Systematic Inventive Thinking

Join Sinai Gohar after the keynote session, and take a deep-dive into the SIT method. Now that you have learned the foundation and basic principles,  come experience hands-on one of the SIT tools, aka thinking algorithms. We will apply the newly gained knowledge on relevant topics, specific to the world of the participants. Generate initial ideas and solutions in real time to take back to your company! The session will be in a workshop setting, including various exercises to provoke [Read More]

Craft Your Own Immune Boosting Fire Cider

Join us in this workshop with herbalist Melissa Mutterspaugh as we create our own Fire Cider. We’ll learn about the history and tradition of fire cider, why it’s a go to every year for herbalists around the world. We’ll discuss it’s immune boosting properties, its benefits for digestion, and how it can keep you warm for the cold months to come. We’ll talk about the ways you can get creative and craft your own unique fire cider with every batch. [Read More]

Raising the Bar: Transgender Awareness for Yourself, Customers, and Colleagues

This workshop will address the details of transgender individuals working and shopping in our industry. It offers respectful training for non-transgender folks in all customer service levels. This 101 workshop will break down many questions, vocabulary, and how-to’s of interacting with transgender co-workers, vendors, and customers.The workshop is supported with engaging Power Point presentations and an activity for 101. The intention is to allow folks to learn new information and ask any questions they may have, in an appropriate environment, [Read More]

Great Game of Business in Action-Part 2

What if every employee in your company could think like you, act like you and care for your customers, staff, community and financial sustainability like you do? What if your company performed as well when you were away as when you were present? What if the best staff sought your company out instead of being so hard to find? Implementing The Great Game of Business, also known as open-book management is making this happen in companies large and small across [Read More]

Great Game of Business in Action-Part 1

What if every employee in your company could think like you, act like you and care for your customers, staff, community and financial sustainability like you do? What if your company performed as well when you were away as when you were present? What if the best staff sought your company out instead of being so hard to find? Implementing The Great Game of Business, also known as open-book management is making this happen in companies large and small across [Read More]